the customer is not always right southwest airlines
Contrary to popular belief I think that the customer is not always right. Top 5 reasons why The Customer Is Always Right is wrong.
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. One of the best leadership stories I have ever heard is told about Herb Kelleher the former CEO of Southwest Airlines. If you have ever flown Southwest. July 12 2006 707 am Filed under Best of site Happy At Work Leadership.
Heres a 21st century adaptation of the phrase the customer is always right but not always right for your business. The story is told of a passenger who frequently flew. The funny thing is a company like Southwest Airlines a company like Costco that are renowned for their customer service as matters of policy do not believe the customer is always right.
It Results in Worse Customer Service. That means the customer isnt always right At Southwest Airlines customers who treat employees rudely or dont like the service that Southwest provides are asked to take. Those who have worked in retail I worked at Radio Shack while in high school almost definitely have been taught that the old adage that the customer is always right Those same people.
This phrase the customer is always right was popular among retail moguls like Marshall Field back in the early 1900s. Good customer service providers know its their job to try to find a solution thats BEST for the customer not just what customers say. Southwest Airlines and the other companies I cited make no excuses for not acknowledging that the customer is always right.
Thats why Southwest Airlines gives its employees the power to refund tickets to obnoxious passengers. As an entrepreneur you should treat both your customers and your. Some customers dont know what they want or need.
In fact they are very. 2 Dumber than a box of rocks. Southwest Airlines and the other companies I cited make no excuses for not acknowledging that the customer is always right.
To achieve her goal in. It Affects Employee Morale. It is imperative to ensure that you are not.
Rosenbluth International a corporate travel agency since bought by American Express took it even further. It Results in Worse Customer Service. The customer is always right.
Maybe somebody else does but we dont - Herb Kelleher. Contrary to popular belief I think that the customer is not always right. And while its intentions were good to encourage a.
If you are still not ready to abandon this phrase here are 3 reasons to re-think your strategy. Record-high Southwest Airlines cancellations. The Customer is Always Right NOT.
Rosenbluth International a corporate travel agency since bought by American Express took it even further. The always right maxim squarely favors the customer which is a bad idea because as Bethune says it causes resentment among employees. The customer is always right.
When the customer isnt right for.
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